Hubstaff Analysis
What is Hubstaff?
Integrated time tracking and productivity monitoring software
Employees
51-200
Founded
2012
Industry
Other
Deployment Type
Cloud-based
Product Features & Capabilities
- Employee time tracking software with visibility and accountability
- Online payroll and payments for faster processing
- GPS time tracking for location-based job sites
- Time tracking app for accurate timesheets across devices
- Project cost management to maximize profitability.
Use Cases
Track employee work hours for accurate payroll; Generate detailed time reports to improve business processes; Manage employee schedules and time off requests; Monitor productivity with built-in efficiency tools; Automate invoicing and payments for streamlined operations.
Pricing
Hubstaff's pricing model for its workforce management software includes several subscription plans based on the number of users. The main plans are:
- Free Plan - Offers a 14-day trial with full features, no credit card required.
- Basic Plan - Designed for small teams, includes time tracking and basic reporting features.
- Premium Plan - Offers advanced features such as project management and integrations.
- Enterprise Plan - Tailored for larger organizations with custom pricing and additional features.
All plans are billed per seat, meaning that every team member, even those not actively tracking time, must be accounted for in the subscription. There are no one-time fees mentioned, and Hubstaff provides a 30-day money-back guarantee for paid plans.
Other Considerations
Serves over 112,000 businesses globally; Trusted by more than 500,000 active users; Offers over 35 integrations with popular tools.
Customer Support Options
Hubstaff offers several customer support options for users of its workforce management software:
- Help Center - Users can access a comprehensive Help Center that includes support articles and walkthrough videos to assist with various features, including time tracking.
- Email Support - Users can reach out for support via email at support@hubstaff.com.
- Live Chat - Hubstaff provides live chat support through the dashboard for immediate assistance.
- Phone Support - Phone support is available from 3:00 AM to 9:00 PM EST, Monday to Friday. Users can contact: - UK: +44 20 4525 1373 - US: +1 317 482 7165
- Contact Sales - For tailored solutions and inquiries, users can connect with the sales team through the Contact Sales page.
- VIP Phone Support - For enterprise organizations, Hubstaff offers VIP phone support, which can be accessed through specific arrangements.
These channels ensure that users have multiple ways to receive assistance based on their needs.
Integrations
Hubstaff's workforce management software supports over 35 integrations with various tools, including popular applications such as Jira, Slack, Wise, Deel, Asana, Google Calendar, Trello, Github, ClickUp, Zendesk, Quickbooks, Monday, Wrike, Gusto, and Salesforce. These integrations help streamline time tracking, project management, accounting, payroll, and team management.
User Reviews
User reviews for Hubstaff's workforce management software highlight a mix of positive and negative feedback:
- Ease of Use - Many users appreciate Hubstaff's user-friendly interface, which simplifies time tracking and productivity monitoring. It is noted as particularly beneficial for remote and hybrid teams.
- Feature-Rich - Users commend the software for its comprehensive features, including detailed tracking capabilities, project management tools, and integration with other software like Google Chrome.
- Productivity Insights - The actionable insights provided by Hubstaff help teams improve their productivity and manage their time effectively.
- Customer Support - Some reviews mention responsive customer service, which assists users in resolving issues quickly. Negative Feedback:
- Pricing Concerns - A few users feel that the pricing structure can be a bit high, especially for smaller teams or startups.
- Technical Issues - Some reviews mention occasional bugs or glitches, particularly during software updates, which can disrupt workflow.
- Limited Customization - A few users express a desire for more customization options within the software to better fit their specific needs.
Overall, Hubstaff is generally well-received, with a rating of around 4.5 out of 5 on various review platforms, indicating a strong preference among users despite some areas for improvement.
