Hometown Heating and Air Conditioning Analysis
What is Hometown Heating and Air Conditioning?
Hometown Heating and Air Conditioning offers a comprehensive range of HVAC services, including: 1. **Air Conditioning**: They provide installation and replacement of air conditioning systems, repair and maintenance services, and work with central air conditioners, ductless systems, dual fuel systems, heat pumps, and smart thermostats. 2. **Heating**: The company specializes in the installation and repair of furnaces, ductless systems, dual fuel systems, heat pumps, and smart thermostats. 3. **Home Performance**: This includes smart home solutions, duct replacement, and insulation services aimed at enhancing energy efficiency. 4. **Indoor Air Quality**: Services include air filtration systems, air purifiers, air scrubbers, duct testing and sealing, duct repair and replacement, and humidification systems. 5. **Water Heaters**: They focus on tankless water heaters and heat pump water heaters, offering installation, maintenance, and repair services. Hometown Heating and Air Conditioning emphasizes customer satisfaction with a 100% satisfaction guarantee and employs EPA-certified technicians.
Pricing
Customer Success Story
Hometown Heating and Air Conditioning has received a mix of positive and negative customer reviews regarding their HVAC services. **Positive Aspects:** 1. **Customer Service**: Many customers praise the company for its courteous and thoughtful service. Reviews highlight the professionalism and pleasant attitudes of the staff. 2. **Efficiency**: Customers have noted that the technicians work quickly and effectively, often completing jobs ahead of schedule. 3. **Fair Pricing**: The company is recognized for its fair pricing, with several reviews mentioning that the costs are reasonable for the quality of service provided. 4. **Overall Satisfaction**: The company has a high rating of 4.9 out of 5 based on over 2000 reviews, indicating a strong overall customer satisfaction. **Negative Aspects:** 1. **Complaints**: Some customers have reported issues that were filed with the Better Business Bureau, indicating that not all experiences have been positive. 2. **Service Delays**: A few reviews mention delays in service or scheduling, which can be frustrating for customers needing urgent assistance. Overall, while the majority of feedback is positive, there are some concerns that potential customers may want to consider.
Service Areas
Certifications
- EPA Certification - Their technicians are EPA-certified, which is essential for handling refrigerants and ensuring compliance with environmental regulations.
- Diamond Certified Contractor - They have been recognized as a Diamond Certified contractor for seven consecutive years, indicating a high level of customer satisfaction and quality service.
- Contractors State License Board License - They have a license number 1005143 issued by the Contractors State License Board, which is valid until December 31, 2026.
