GoCo.io Analysis
What is GoCo.io?
Intuit-acquired HR platform with best-in-class support and fast implementation
Employees
51-200
Founded
2015
Industry
Other
Deployment Type
Cloud-based
Product Features & Capabilities
- Digital onboarding
- Benefits administration
- Payroll processing
- Compliance management
- Performance management
- Time tracking
- Expense management
- Recruiting tools
- Talent management
- Culture management
Use Cases
Automate employee onboarding in under 48 hours; Administer health benefits for 50+ employees; Process payroll with Gusto integration; Manage compliance across 10+ state regulations; Track employee performance quarterly; Handle expense reporting for remote teams; Conduct talent reviews for 100+ staff
Pricing
GoCo's pricing model for its workforce management software is primarily based on a per employee per month (PEPM) structure. The subscription plans start at approximately $5 to $8 per employee per month, depending on the features selected. Additionally, there may be a one-time implementation fee that typically ranges from 5% to 10% of the total subscription cost. GoCo also offers a customizable pricing tool on their website, allowing businesses to input their employee count and receive a transparent price quote.
Other Considerations
Acquired by Intuit in 2024; Consistently rated 'Best Support' and 'Fastest Implementation' by G2; Trusted by small and mid-sized businesses; Integrated with QuickBooks and Gusto; Serves businesses in the US and Canada
Customer Support Options
GoCo offers several customer support options for users of their workforce management software:
- HR Support Center - Users can access unlimited expert advice on HR and compliance with a one-day turnaround.
- Dedicated Customer Success Team - Each client is assigned a dedicated team that provides support throughout the client lifecycle.
- Contact Options - Users can reach out through the contact page on their website for any questions or feedback. Their hours of operation are Monday to Friday, 9 AM to 6 PM CST.
- Blog and Resources - GoCo provides additional resources and breakdowns of their service model through their blog, which can help users understand the support available.
Overall, GoCo emphasizes a high level of customer support with multiple channels to assist users effectively.
Integrations
GoCo's workforce management software supports a variety of key integrations, including:
- 401(k) Retirement: Human Interest
- Accounting & Finances: QuickBooks Online, Brex, Expensify
- Applicant Tracking: Workable, Greenhouse, JazzHR
- Background Checks: Checkr, Verified First
- Communication: Zoom, Slack, Gmail
- Payroll: Paychex, ADP Workforce Now, Remote
- Time Tracking: Replicon, TSheets, Deputy
These integrations enhance the HR experience by connecting GoCo with various applications used in HR, payroll, and workforce management.
User Reviews
GoCo's workforce management software has received a mix of positive and negative user reviews.
- User-Friendly Interface - Many users appreciate GoCo's intuitive design, which makes it easy for staff to learn and navigate. The software is noted for its straightforward setup and ease of use, particularly for small to medium-sized businesses.
- Comprehensive Features - Users have highlighted the software's robust capabilities in HR functions, including onboarding, benefits administration, and payroll management. The platform is praised for streamlining HR processes and improving efficiency.
- Excellent Customer Support - GoCo is frequently commended for its responsive customer service, with users reporting quick resolutions to issues and helpful guidance during implementation. Negative Feedback:
- Limited for Complex Needs - Some users have pointed out that while GoCo is great for small businesses, it may not meet the needs of larger organizations or those with more complex HR requirements. Users have mentioned challenges in handling intricate compliance issues.
- Occasional Technical Issues - A few reviews noted that users experienced bugs or glitches within the software, which could disrupt workflow and require additional support to resolve.
- Pricing Concerns - Some users feel that the pricing structure could be more transparent, and there are mentions of it being on the higher side for certain features.
Overall, GoCo is well-regarded for its user-friendly approach and strong support, but it may not be the best fit for all businesses, particularly those with more complex HR needs.
