GoCo.io Analysis
What is GoCo.io?
Intuit-acquired HR platform with best-in-class support and fast implementation
Location
The Woodlands, Texas, United States
Employees
51-200
Founded
2015
Industry
Other
Deployment Type
Cloud-based
Product Features & Capabilities
- Digital onboarding
- Benefits administration
- Payroll processing
- Compliance management
- Performance management
- Time tracking
- Expense management
- Recruiting tools
- Talent management
- Culture management
Pricing
GoCo's pricing model for its workforce management software is primarily based on a per employee per month (PEPM) structure. The subscription plans start at approximately $5 to $8 per employee per month, depending on the features selected. Additionally, there may be a one-time implementation fee that typically ranges from 5% to 10% of the total subscription cost. GoCo also offers a customizable pricing tool on their website, allowing businesses to input their employee count and receive a transparent price quote.
Other Considerations
Acquired by Intuit in 2024; Consistently rated 'Best Support' and 'Fastest Implementation' by G2; Trusted by small and mid-sized businesses; Integrated with QuickBooks and Gusto; Serves businesses in the US and Canada
Customer Support Options
- HR Support Center - Users can access unlimited expert advice on HR and compliance with a one-day turnaround.
- Dedicated Customer Success Team - Each client is assigned a dedicated team that provides support throughout the client lifecycle.
- Contact Options - Users can reach out through the contact page on their website for any questions or feedback. Their hours of operation are Monday to Friday, 9 AM to 6 PM CST.
- Blog and Resources - GoCo provides additional resources and breakdowns of their service model through their blog, which can help users understand the support available.
Integrations
GoCo's workforce management software supports a variety of key integrations, including:
- 401(k) Retirement: Human Interest
- Accounting & Finances: QuickBooks Online, Brex, Expensify
- Applicant Tracking: Workable, Greenhouse, JazzHR
- Background Checks: Checkr, Verified First
- Communication: Zoom, Slack, Gmail
- Payroll: Paychex, ADP Workforce Now, Remote
- Time Tracking: Replicon, TSheets, Deputy
User Reviews
- User-Friendly Interface - Many users appreciate GoCo's intuitive design, which makes it easy for staff to learn and navigate. The software is noted for its straightforward setup and ease of use, particularly for small to medium-sized businesses.
- Comprehensive Features - Users have highlighted the software's robust capabilities in HR functions, including onboarding, benefits administration, and payroll management. The platform is praised for streamlining HR processes and improving efficiency.
- Excellent Customer Support - GoCo is frequently commended for its responsive customer service, with users reporting quick resolutions to issues and helpful guidance during implementation. **Negative Feedback:**
- Limited for Complex Needs - Some users have pointed out that while GoCo is great for small businesses, it may not meet the needs of larger organizations or those with more complex HR requirements. Users have mentioned challenges in handling intricate compliance issues.
- Occasional Technical Issues - A few reviews noted that users experienced bugs or glitches within the software, which could disrupt workflow and require additional support to resolve.
- Pricing Concerns - Some users feel that the pricing structure could be more transparent, and there are mentions of it being on the higher side for certain features.
