GoCo Analysis

Automate employee onboarding in under 48 hours; Administer health benefits for 50+ employees; Process payroll with Gusto integration; Manage compliance across 10+ state regulations; Track employee performance quarterly; Handle expense reporting for remote teams; Conduct talent reviews for 100+ staff

GoCo's pricing model for its workforce management software is primarily based on a per employee per month (PEPM) structure. The subscription plans start at approximately $5 to $8 per employee per month, depending on the features selected. Additionally, there may be a one-time implementation fee that typically ranges from 5% to 10% of the total subscription cost. GoCo also offers a customizable pricing tool on their website, allowing businesses to input their employee count and receive a transparent price quote.

GoCo offers several customer support options for users of their workforce management software:

1. HR Support Center: Users can access unlimited expert advice on HR and compliance with a one-day turnaround. This includes a live chat feature with HR concierge services.

2. Dedicated Customer Success Team: Each client is assigned a dedicated team that provides support throughout the client lifecycle. This team is 100% human and US-based, ensuring personalized assistance.

3. Contact Options: Users can reach out through the contact page on their website for any questions or feedback. Their hours of operation are Monday to Friday, 9 AM to 6 PM CST.

4. Blog and Resources: GoCo provides additional resources and breakdowns of their service model through their blog, which can help users understand the support available.

Overall, GoCo emphasizes a high level of customer support with multiple channels to assist users effectively.

GoCo's pricing model for its workforce management software is primarily based on a per employee per month (PEPM) structure. The subscription plans start at approximately $5 to $8 per employee per month, depending on the features selected. Additionally, there may be a one-time implementation fee that typically ranges from 5% to 10% of the total subscription cost. GoCo also offers a customizable pricing tool on their website, allowing businesses to input their employee count and receive a transparent price quote.

GoCo is a workforce management software designed to simplify HR, benefits, and payroll processes for small and mid-sized businesses. Key features include:

• Core HR: Manages hiring and onboarding processes.
• Talent Management: Facilitates recruiting and performance tracking.
• Benefits Administration: Simplifies employee enrollment in benefits.
• Payroll Integration: Offers options for seamless payroll processing.
• Time & Attendance Tracking: Monitors employee hours and attendance.
• Compliance Support: Provides built-in HR advice to ensure legal compliance.
• Reporting & Analytics: Delivers insights through data analysis.
• Magic Flows: Automates custom HR workflows.
• AI Tools: Enhances HR processes with artificial intelligence.
• Integration: Connects with over 100 applications to streamline data flows.

These features collectively help businesses manage their workforce efficiently and effectively.

GoCo's workforce management software supports a variety of key integrations, including:

• 401(k) Retirement: Human Interest
• Accounting & Finances: QuickBooks Online, Brex, Expensify
• Applicant Tracking: Workable, Greenhouse, JazzHR
• Background Checks: Checkr, Verified First
• Communication: Zoom, Slack, Gmail
• Payroll: Paychex, ADP Workforce Now, Remote
• Time Tracking: Replicon, TSheets, Deputy

These integrations enhance the HR experience by connecting GoCo with various applications used in HR, payroll, and workforce management.

GoCo's workforce management software has received a mix of positive and negative user reviews.

Positive Feedback:

1. User-Friendly Interface: Many users appreciate GoCo's intuitive design, which makes it easy for staff to learn and navigate. The software is noted for its straightforward setup and ease of use, particularly for small to medium-sized businesses.
2. Comprehensive Features: Users have highlighted the software's robust capabilities in HR functions, including onboarding, benefits administration, and payroll management. The platform is praised for streamlining HR processes and improving efficiency.
3. Excellent Customer Support: GoCo is frequently commended for its responsive customer service, with users reporting quick resolutions to issues and helpful guidance during implementation.

Negative Feedback:

1. Limited for Complex Needs: Some users have pointed out that while GoCo is great for small businesses, it may not meet the needs of larger organizations or those with more complex HR requirements. Users have mentioned challenges in handling intricate compliance issues.
2. Occasional Technical Issues: A few reviews noted that users experienced bugs or glitches within the software, which could disrupt workflow and require additional support to resolve.
3. Pricing Concerns: Some users feel that the pricing structure could be more transparent, and there are mentions of it being on the higher side for certain features.

Overall, GoCo is well-regarded for its user-friendly approach and strong support, but it may not be the best fit for all businesses, particularly those with more complex HR needs.

Acquired by Intuit in 2024; Consistently rated 'Best Support' and 'Fastest Implementation' by G2; Trusted by small and mid-sized businesses; Integrated with QuickBooks and Gusto; Serves businesses in the US and Canada

GoCo's workforce management software supports a variety of key integrations, including:

• 401(k) Retirement: Human Interest
• Accounting & Finances: QuickBooks Online, Brex, Expensify
• Applicant Tracking: Workable, Greenhouse, JazzHR
• Background Checks: Checkr, Verified First
• Communication: Zoom, Slack, Gmail
• Payroll: Paychex, ADP Workforce Now, Remote
• Time Tracking: Replicon, TSheets, Deputy

These integrations enhance the HR experience by connecting GoCo with various applications used in HR, payroll, and workforce management.