Frappe Analysis
What is Frappe?
Open source software for business applications
Location
Frappe Technologies Pvt. Ltd., D/205, Neelkanth Business Park, Vidyavihar West, Mumbai, Maharashtra 400086, India
Employees
51-200
Founded
2008
Deployment Type
Hybrid
Target Company Size
Medium
Product Features & Capabilities
- ERPNext for comprehensive enterprise resource planning
- Frappe Framework for building web applications
- Frappe HR for managing people operations
- Frappe Cloud for hosting services
- Frappe CRM for sales management.
Pricing
ERPNext operates on a pricing model that does not involve per-user fees; instead, users pay only for hosting. The pricing tiers for hosting services are as follows:
- $14/month for basic hosting
- $50/month for standard support
- $100/month for premium dedicated hosting
- $108/month for hybrid hosting
Investment Focus
Machinery
Other Considerations
Hosts annual Frappeverse conference for community engagement; Offers various certifications for skill development; Actively maintains a presence on GitHub for open source collaboration.
Customer Support Options
ERPNext offers customer support options primarily through email tickets and issue tracking. Users can submit support requests via a contact form on their website for product help, demos, implementation, and support. They also have a customer portal for managing support tickets and a knowledge base for self-help. However, specific chat or phone support options are not explicitly mentioned on their website.
Integrations
ERPNext offers notable integration capabilities with various tools and platforms, including:
- Plaid: For financial data connectivity.
- Stripe: For online payment processing.
- Dropbox: For file storage and sharing.
- Google Drive: For cloud storage integration.
- Shopify: For e-commerce management.
- Amazon: For e-commerce and inventory management.
- Pipedream: Allows developers to integrate ERPNext with over 2500 other applications using its API.
User Reviews
- User-Friendly Interface - Many users appreciate the ease of use and interactive user interface, making it accessible for various business operations.
- Comprehensive Features - ERPNext offers a wide range of modules that cover various business needs, including accounting, sales, and inventory management.
- Customization - Users find the software highly customizable, allowing businesses to tailor it to their specific requirements.
- Strong Community Support - The software has a robust community, providing support and resources for users.
- Cost-Effective - As an open-source solution, ERPNext is considered a good value for money, especially for small to medium-sized enterprises. **Cons:**
- Learning Curve - Some users mention a learning curve, particularly for those unfamiliar with ERP systems, which may require time to adjust.
- Limited POS Hardware Solutions - There are reports of a lack of recommended hardware solutions for point-of-sale systems.
- Performance Issues - A few users have experienced performance issues, particularly in larger implementations.
- Development Limitations - Some reviews indicate that ERPNext may not meet all development needs, particularly for more complex requirements.
HQ Full Address
Frappe Technologies Pvt. Ltd., D/205, Neelkanth Business Park, Vidyavihar West, Mumbai, Maharashtra 400086, India
