FirstSupport Analysis
What is FirstSupport?
FirstSupport AI automates quality assurance and performance reviews of customer support chats, facilitating scorecard creation, performance measurement, compliance assurance, and real-time ticket analysis.
Founded
2021
Company Stage
Seed
Investors
- Y Combinator
YC Batch
W21
Product Features & Capabilities
- automates QA and performance reviews of customer support chats, builds scorecards for agents, measures performance, ensures compliance in customer support, real-time analysis for customer support tickets, supports integration with Zendesk and other CX platforms
Who are the founders of FirstSupport
TD
Terry Djony
Founder
Company Pricing
- **Starter Plan**: $60 (billed annually) - Ideal for small businesses and start-ups to experience the product.
