FieldEdge Analysis
What is FieldEdge?
FieldEdge specializes in field service management software designed for contractors across various industries. Their approach integrates office and field operations, enhancing efficiency and profitability. This software enables businesses to streamline processes, improve customer service, and increase overall productivity.
Location
Atlanta, United States
Employees
201-500
Founded
1980
Industry
SaaS
Parent Company
Advent International
Emergency Services
No
Funding Category
M&A Offer
Latest Funding Round Size
M&A Offer
Parent Company Website
Public Company Status
Private
Website Url
Years In Business
43
Product Features & Capabilities
- FieldEdge Software for comprehensive field service management
- FieldEdge Mobile for on-the-go operations
- FieldEdge Payments for integrated payment processing
- FieldEdge Flat Rate for transparent pricing
- Scheduling and Dispatching for efficient technician management.
Pricing
FieldEdge offers three pricing plans for their plumbing services: Select, Premier, and Elite. The Select plan includes essential tools for managing a plumbing business, such as dispatching, booking, scheduling, customer management, and basic agreements and quotes. The Premier plan adds advanced features like multi-option quotes and advanced service agreements, while the Elite plan includes all Premier features plus unlimited saved reports, outbound call recording, and additional marketing tools. Pricing varies based on the number of technicians and specific add-ons required. Potential customers are encouraged to schedule a demo for personalized pricing options.
Customer Success Story
Customer reviews for FieldEdge's plumbing services reflect a mix of positive and negative feedback. **Positive Feedback:** 1. Many users appreciate the intuitive nature of the software, noting that it significantly improves efficiency in managing plumbing services. Customers have highlighted the ease of use and the ability to streamline operations. 2. The customer service has received praise for being responsive and helpful, with users reporting quick assistance when issues arise. 3. Some reviews mention that the software helps in proper billing and reduces the need for manual invoice entries, which is beneficial for plumbing businesses. **Negative Feedback:** 1. Several customers have expressed frustration with the customer service, citing instances where representatives were not knowledgeable or failed to resolve issues effectively. 2. There are complaints about system lag and connectivity problems, which can hinder the workflow for plumbing technicians in the field. 3. A few reviews indicate that the software may not be user-friendly for all technicians, particularly those who are less tech-savvy. Overall, while FieldEdge has a solid reputation for enhancing operational efficiency in plumbing services, there are notable concerns regarding customer support and software usability.
Other Considerations
Trusted by thousands of businesses nationwide; Offers a demo to showcase software capabilities; Provides support and training resources for users.
