Fantastic Carpet Cleaning NYC Analysis

Customer reviews for Fantastic Carpet Cleaning NYC reflect a generally positive experience among clients, with an average rating of around 4.5 stars across various platforms. **Positive Feedback:** 1. Many customers praised the quality of the cleaning service, noting that their carpets and rugs looked brand new after treatment. For instance, one review highlighted how a large white area rug was restored from a grey traffic area to its original condition. 2. The company's reliability and professionalism were frequently mentioned, with clients appreciating timely appointments and good communication regarding scheduling. 3. Customers also noted the affordability of the service, with some stating that the pricing was reasonable and that the company was flexible with payment options. **Negative Feedback:** 1. Some reviews mentioned issues with scheduling, where customers experienced delays or last-minute cancellations, which caused inconvenience. 2. A few clients expressed dissatisfaction with the customer service, citing unresponsiveness or lack of follow-up after the service was completed. 3. There were isolated complaints about the effectiveness of the cleaning on certain types of stains or heavily soiled areas, indicating that results may vary depending on the condition of the carpets. Overall, while the majority of feedback is positive, there are areas for improvement, particularly in customer service and scheduling.