Facebook Analysis

Customer reviews for Fantastic Carpet Cleaning NYC reflect a generally positive experience, with many customers praising the quality of service, professionalism, and responsiveness. **Positive Feedback:** 1. Many customers highlighted the effectiveness of the cleaning, stating that their carpets looked brand new after the service. For instance, one review on Yelp mentioned being "blown away" by how well the service cleaned a large white area rug, which had significant traffic stains (Rating: 4.5/5). 2. Customers appreciated the pricing and flexibility in scheduling. One review on Angi noted that the company was reliable and worked well with payment options (Rating: 4.6/5). 3. The professionalism of the staff was frequently mentioned, with customers on Thumbtack rating the service highly for work quality and responsiveness (Rating: 4.4/5). **Negative Feedback:** 1. Some reviews indicated issues with scheduling, where customers experienced delays or last-minute cancellations. This was a common concern among a few reviewers who felt communication could be improved. 2. A few customers expressed dissatisfaction with the results not meeting their expectations, particularly in cases where specific stains were not completely removed. Overall, Fantastic Carpet Cleaning NYC has a strong reputation, but like any service, there are areas for improvement, particularly in communication and consistency.