ECI Software Solutions, Inc Analysis
What is ECI Software Solutions, Inc?
ECI Software Solutions, Inc. offers a range of manufacturing software designed to enhance operational efficiency for small and medium-sized businesses. Key products include: 1. **JobBOSS²**: A job and machine shop management software that improves shop floor control and provides business insights. 2. **M1**: An ERP solution tailored for discrete manufacturers, managing various business functions including production planning, inventory control, and job management. 3. **Deacom**: A comprehensive ERP solution for batch and process manufacturers, aimed at streamlining operations. 4. **ECI MES**: A manufacturing execution system that helps manage production processes effectively. 5. **ECI APS**: Advanced planning and scheduling software that optimizes manufacturing processes. These solutions are designed to provide real-time insights, improve efficiency, and facilitate better management of manufacturing operations.
HQ Country
Westlake, United States
Employees
1001-5000
Founded
1999
Parent Company
Leonard Green & Partners
Deployment Type
Cloud-based
Recent Venture Round Amount
Not specified
Target Company Size
Medium
Product Features & Capabilities
- JobBOSS² for job and machine shop management
- M1 ERP for discrete manufacturers
- Deacom for batch and process manufacturing
- KnowledgeSync for business activity monitoring
- NET1 for payment processing solutions.
Pricing
ECI Software Solutions offers various pricing models for their software products. For example, their BuildTools project management software is priced at $369 per month, which includes unlimited projects, training, support, and access for clients and subcontractors. The first three users are included in this subscription, with an additional cost of $20 per month for each extra user. For their M1 ERP software, pricing information is customized based on business requirements, and interested customers are encouraged to request a quote through their website.
Investment Focus
Machinery
Other Considerations
Serves over 25,000 customers globally; Recognized with multiple awards for product excellence; Focused on innovation and future-proofing through technology.
Integrations
- E-Automate Integration
- EvolutionX Ecommerce Integration
- Manufacturing Productivity Enhancements - ECI integrates its Advanced Planning and Scheduling (APS) and Manufacturing Execution System (MES) to improve automation and provide real-time data collection, which enhances manufacturing productivity.
- Strategic Alliances - ECI has established partnerships with various wholesalers and technology providers to facilitate seamless integrations that help streamline operations across different sectors.
Customer Support Options
- Chat Support - Users can chat with ECI support directly through their website.
- Email Support - Users can reach out via email at support@ecisolutions.com for assistance.
- Phone Support - Users can contact customer support at 800-972-7444, available from 7:00 AM to 7:00 PM Central Time, Monday to Friday.
- Support Portal - ECI provides an online Customer Support Center where users can access resources and information related to their ERP and business applications. For more details, users can visit the [ECI Support Portal](https://www.ecisolutions.com/support/).
User Reviews
- Industry Expertise - ECI has over 20 years of experience in the manufacturing sector, which instills confidence in their software capabilities.
- Comprehensive Solutions - The software offers both on-premise and cloud-based options, catering to various business needs.
- Positive Customer Feedback - Users report satisfaction with the software's performance, particularly in inventory management, invoicing, and time tracking.
- Support for SMEs - The focus on small and medium-sized enterprises allows for tailored solutions that meet specific business requirements.
- Remote Work Opportunities - Employees appreciate the flexibility of remote work, contributing to a better work-life balance. **Cons:**
- Software Complexity - Some users find the software complex and challenging to navigate, indicating a need for improved usability.
- Customer Support Issues - There are reports of inadequate customer support, which can hinder user experience.
- Management and Training Deficiencies - Employees have noted issues with management being disconnected from operational realities and a lack of effective training.
- Pay and Benefits Concerns - While benefits are generally viewed positively, many employees feel that salaries are not competitive and that performance expectations are unrealistic.
- High Stress Environment - The work culture is described as high-stress, with high turnover rates reported.
