Duckie Analysis
What is Duckie?
Duckie specializes in AI-driven customer support solutions tailored for B2B SaaS companies. Their unique approach combines an AI support agent that learns from previous tickets and an AI copilot that equips support teams with essential tools. This results in significant reductions in resolution time and operational costs for support teams.
HQ Country
San Francisco, United States
Employees
1-10
Founded
2023
Industry
SaaS, AI/ML
Product Features & Capabilities
- AI support agent that learns from previous tickets
- AI support copilot for team knowledge
- Automated log investigation for technical issues
- Out-of-the-box actions for customer support tasks
- Integration with various communication platforms like Slack and Zendesk.
