Duck Duck Rooter Plumbing, Septic and A/C Services Analysis

Customer reviews for Duck Duck Rooter Plumbing, AC & Septic Services reflect a generally positive sentiment, with many customers praising their professionalism, responsiveness, and quality of work. **Positive Feedback:** 1. Many customers have highlighted the company's excellent service, stating that the technicians are respectful, knowledgeable, and skilled. For instance, one review on Angie's List mentioned, "If I could give 10 stars I would," emphasizing the high level of satisfaction with the workers. 2. The company has received a high rating of 4.9 on platforms like Angie's List and Facebook, with customers appreciating the thoroughness of the service and the clean-up after work was completed. 3. Reviews on the Better Business Bureau (BBB) site noted that the prices were reasonable and that the staff was good at explaining the details of the services provided. **Negative Feedback:** 1. While the overall sentiment is positive, some reviews indicate issues with scheduling and delays in service. A few customers expressed frustration over the time taken to get appointments or complete jobs. 2. There were isolated mentions of dissatisfaction regarding communication, where some customers felt they were not kept adequately informed about the status of their service requests. Overall, Duck Duck Rooter appears to be a reliable choice for plumbing services, with a strong reputation bolstered by positive customer experiences, though there are areas for improvement in communication and scheduling.