Deputy Analysis
What is Deputy?
Deputy is a workforce management software that simplifies scheduling, time tracking, and team communication for businesses in various sectors, including hospitality and retail. It is designed to enhance efficiency and compliance for managing hourly employees.
HQ Country
San Francisco, United States
Employees
201-500
Founded
2008
Industry
Hospitality
Deployment Type
Cloud-based
Product Features & Capabilities
- Employee scheduling software with AI labor forecasting
- Time clock software for accurate attendance tracking
- HR management tools for streamlined onboarding
- Compliance management features for labor laws
- Analytics dashboard for performance insights.
Pricing
- Free Starter Plan
- Paid Plans - - **Monthly Plan**: $6 per user per month (billed monthly). - **Annual Plan**: $5 per user per month (billed annually), which provides a 16% discount compared to the monthly plan. There are no one-time fees mentioned, and local taxes may apply to the subscription costs.
Other Considerations
Trusted by over 385,000 workplaces globally; Offers a free trial for new users; High customer satisfaction ratings across multiple review platforms.
Customer Support Options
- Help Center - Users can access over 900 articles in the Deputy Help Center to find answers to common questions.
- Support Chat - For Deputy Premium customers, a support chat is available for the first 60 days after onboarding.
- Email Support - Users can also reach out for support via email, although specific details about response times or availability are not explicitly mentioned.
- Training Resources - Deputy provides training materials and resources to help users understand how to use the software effectively. The availability of these support channels may vary, and users are encouraged to check the Help Center for the most current information.
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive design, which simplifies scheduling, time tracking, and shift management.
- Effective Communication - Users have noted that Deputy facilitates easy communication among team members, enhancing collaboration.
- Robust Features - The software is praised for its comprehensive features, including employee scheduling, timesheets, and HR functionalities, which help businesses manage labor costs effectively.
- High Satisfaction Ratings - Deputy has a high user satisfaction rating of 4.6 out of 5 on platforms like G2 and Capterra, indicating that many users find it beneficial for their workforce management needs. **Negative Feedback:**
- Cost Concerns - Some users have expressed that Deputy can be expensive, particularly for smaller businesses, as the pricing model may not be as flexible as desired.
- Complexity for Advanced Features - While the basic functionalities are easy to use, some users have reported that advanced features can be complex and may require additional training.
- Customer Support Issues - A few reviews mention that customer support can be slow to respond, which can be frustrating when users encounter issues.
Integrations
Deputy supports key integrations with various software tools, including:
- HR Systems: Integrates with platforms like Paycor and Paycom for seamless HR management.
- Payroll Systems: Offers integrations that allow for easy payroll processing, linking approved timesheets directly to payroll systems.
- Point of Sale (POS) Systems: Integrates with various POS systems to streamline operations and data management.
