ClockShark Analysis
What is ClockShark?
Industry-leading time-tracking app for field services
Location
900 Fortress St, Chico, California 95973, United States
Employees
51-200
Founded
2013
Deployment Type
Cloud-based
Product Features & Capabilities
- Mobile time tracking app for accurate employee timesheets
- Job management tools for streamlined project oversight
- Employee scheduling features for efficient workforce management
- Real-time reporting for payroll and job costing
- Integrations with popular accounting software like QuickBooks and Xero.
Pricing
- Standard Plan
- - Base Fee: $40 per month
- Per User Fee: $8 per user per month
- Features include time tracking, attendance tracking, drag-and-drop scheduling, and job/task tracking.
- Pro Plan
- - Base Fee: $40 per month
- Per User Fee: $10 per user per month
- Includes all features of the Standard Plan plus additional advanced features.
Other Considerations
Trusted by over 9,500 companies; Supports more than 100,000 professionals globally; Rated 4.7 stars on Capterra and G2.
Integrations
ClockShark's workforce management software supports key integrations with various systems, including:
- Payroll Systems: QuickBooks, ADP®, Paychex
- Accounting Software: Sage 100 Contractor, Xero
- Project Management Tools: Simpro
Customer Support Options
- Phone Support - Available at (800) 828-0689.
- Email Support - Users can reach out via the [Email Support](https://www.clockshark.com/contact-support/) link.
- Live Help - Immediate assistance is available through live chat.
- Setup Assistance - Support is provided for setup and onboarding, even during the trial period.
- Knowledge Base - A resource for self-help articles and FAQs is available at [ClockShark Knowledge Base](https://help.clockshark.com/). Support hours are as follows: - **Sunday**: 12 PM to 8:30 PM - **Monday to Thursday**: 5 AM to 8:30 PM - **Friday**: 5 AM to 12 PM - **Saturday**: Closed All users receive the same level of support without needing a premium package, and the support team includes Certified QuickBooks ProAdvisors for integration questions.
User Reviews
- Ease of Use - Many users appreciate the user-friendly interface, stating that it is easy to navigate and allows for straightforward time tracking and job reporting.
- Customer Service - Numerous reviews highlight the excellent customer service, with users noting quick responses and helpful support from the ClockShark team.
- GPS Tracking - Users find the GPS tracking feature beneficial for monitoring employee locations and ensuring accurate timekeeping.
- Job Management - The software is praised for its capabilities in managing jobs and scheduling employees effectively, which is particularly useful for construction and field service businesses. **Negative Feedback:**
- Technical Issues - Some users report experiencing bugs and glitches within the app, which can disrupt workflow and lead to frustration.
- Pricing Concerns - A few reviews mention that the pricing can be a bit high for smaller businesses, especially when adding multiple users.
- Limited Features - Some users feel that while the software is good for basic time tracking, it lacks advanced features that could enhance productivity and reporting.
