ClockShark Analysis
What is ClockShark?
Industry-leading time-tracking app for field services
Employees
51-200
Founded
2013
Deployment Type
Cloud-based
Product Features & Capabilities
- Mobile time tracking app for accurate employee timesheets
- Job management tools for streamlined project oversight
- Employee scheduling features for efficient workforce management
- Real-time reporting for payroll and job costing
- Integrations with popular accounting software like QuickBooks and Xero.
Use Cases
Track employee hours on job sites; Manage job details and communications in one platform; Schedule and assign tasks to field workers; Generate reports for payroll and job costing; Integrate time tracking with accounting systems.
Pricing
ClockShark offers a subscription-based pricing model with two main plans: the Standard Plan and the Pro Plan. The pricing details are as follows:
- Standard Plan
- - Base Fee: $40 per month
- Per User Fee: $8 per user per month
- Features include time tracking, attendance tracking, drag-and-drop scheduling, and job/task tracking.
- Pro Plan
- - Base Fee: $40 per month
- Per User Fee: $10 per user per month
- Includes all features of the Standard Plan plus additional advanced features.
ClockShark also offers a free trial for new users to explore the software before committing to a subscription.
Other Considerations
Trusted by over 9,500 companies; Supports more than 100,000 professionals globally; Rated 4.7 stars on Capterra and G2.
Integrations
ClockShark's workforce management software supports key integrations with various systems, including:
- Payroll Systems: QuickBooks, ADP®, Paychex
- Accounting Software: Sage 100 Contractor, Xero
- Project Management Tools: Simpro
These integrations help automate administrative tasks, streamline payroll processing, and enhance job costing efficiency.
Customer Support Options
ClockShark offers several customer support options for users of its workforce management software. Users can contact customer support through the following channels:
- Phone Support - Available at (800) 828-0689.
- Email Support - Users can reach out via the Email Support link.
- Live Help - Immediate assistance is available through live chat.
- Setup Assistance - Support is provided for setup and onboarding, even during the trial period.
- Knowledge Base - A resource for self-help articles and FAQs is available at ClockShark Knowledge Base. Support hours are as follows: - Sunday: 12 PM to 8:30 PM - Monday to Thursday: 5 AM to 8:30 PM - Friday: 5 AM to 12 PM - Saturday: Closed
All users receive the same level of support without needing a premium package, and the support team includes Certified QuickBooks ProAdvisors for integration questions.
User Reviews
ClockShark has received a mix of positive and negative user reviews regarding its workforce management software.
- Ease of Use - Many users appreciate the user-friendly interface, stating that it is easy to navigate and allows for straightforward time tracking and job reporting.
- Customer Service - Numerous reviews highlight the excellent customer service, with users noting quick responses and helpful support from the ClockShark team.
- GPS Tracking - Users find the GPS tracking feature beneficial for monitoring employee locations and ensuring accurate timekeeping.
- Job Management - The software is praised for its capabilities in managing jobs and scheduling employees effectively, which is particularly useful for construction and field service businesses. Negative Feedback:
- Technical Issues - Some users report experiencing bugs and glitches within the app, which can disrupt workflow and lead to frustration.
- Pricing Concerns - A few reviews mention that the pricing can be a bit high for smaller businesses, especially when adding multiple users.
- Limited Features - Some users feel that while the software is good for basic time tracking, it lacks advanced features that could enhance productivity and reporting.
Overall, ClockShark is generally well-received, especially for its core functionalities, but there are areas for improvement, particularly in technical reliability and feature expansion.
