Chatwoot Analysis: $2M Raised
What is Chatwoot?
Chatwoot is an open-source platform that enables businesses to manage customer interactions across various channels, enhancing engagement and relationship-building.
Employees
8
Founded
2020
Revenue
$319K - $870K
Business Model
Open-core model: free features with paid options for advanced capabilities.
Product Features & Capabilities
- Omnichannel support center, customer engagement tools, canned responses, automation rules, team collaboration features, live chat widget, self-hosting options, customizable interfaces, powerful APIs, mobile app for Android and iOS.
Pricing
- Hacker: $0 /agent/month (up to 2 agents)
- Startups: $19 /agent/month
- Business: $39 /agent/month
- Enterprise: $99 /agent/month
How much Chatwoot raised
Seed - $1.6 million
September 2021Lead Investor: Goat Capital, Uncorrelated Ventures, and others.
Who are the founders of Chatwoot
PR
Pranav Raj
CEO
SJ
Sojan Jose
CTO
Competitors Overview
Chatwoot's main competitors in the customer engagement platform market include:
- Intercom: Known for its advanced AI features, including chatbots and agent assist. Intercom is a proprietary platform, which means it may offer less flexibility compared to Chatwoot's open-source nature. Chatwoot
Market Focus
Chatwoot primarily focuses on the customer engagement industry, providing tools for managing customer conversations and relationships across various communication channels.
Investors
- Y Combinator
- Goat Capital
- Uncorrelated Ventures
- Hack VC
- Austen Allred
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