Cellino Plumbing, Heating & Cooling Analysis
What is Cellino Plumbing, Heating & Cooling?
Cellino Plumbing, Heating & Cooling offers a comprehensive range of HVAC services, including: 1. **Heating Services**: This includes furnace repairs, installations, and tune-ups, as well as boiler services and heat pump installations. They ensure that heating systems are efficient and reliable. 2. **Cooling Services**: They provide air conditioning repairs, installations, and maintenance, including specialized services for ductless mini-split systems. Their focus is on keeping indoor environments cool and comfortable. 3. **Air Quality Solutions**: The company emphasizes the importance of indoor air quality, offering services such as duct cleaning and air quality assessments to ensure a healthy living environment. 4. **Emergency Services**: Cellino Plumbing, Heating & Cooling offers same-day service for HVAC repairs and installations, ensuring that customers can maintain comfort throughout the year. 5. **Maintenance Plans**: They provide HVAC maintenance plans to help customers keep their systems running efficiently and to prevent unexpected breakdowns.
Pricing
Customer Success Story
Customer reviews for Cellino Plumbing, Heating & Cooling's HVAC services reflect a mix of positive and negative feedback. **Positive Aspects:** 1. **Professionalism and Expertise**: Many customers praised the technicians for their professionalism and expertise. For instance, one review highlighted a technician who was described as "great" and effectively fixed issues while answering all questions. 2. **Quality of Service**: Reviews often mention the quality of service, with customers expressing satisfaction with the installation and repair work. A customer noted that the installation was clean and the technician was very nice. 3. **Maintenance Plans**: The company offers reasonably priced maintenance plans, which customers appreciate for annual furnace and AC checks. **Negative Aspects:** 1. **Response Time**: Some reviews indicated concerns about the response time for service calls, with a few customers feeling that it could be improved. 2. **Pricing Issues**: A few customers mentioned that they found the pricing to be on the higher side compared to competitors, which led to some dissatisfaction. Overall, while many customers are happy with the service and professionalism of Cellino Plumbing, Heating & Cooling, there are areas for improvement, particularly regarding response times and pricing.
Service Areas
Certifications
- NATE Certification - The company has technicians who are North American Technician Excellence (NATE) certified, which is a recognized accreditation for HVAC professionals.
- Local HVAC Licenses - In Buffalo, NY, HVAC contractors may require specific local licenses, such as Class I licenses for heating contractors, which allow them to install various types of heating equipment.
