Calabrio Analysis
What is Calabrio?
AI-powered workforce engagement management software
Location
241 5th Ave N, Minneapolis, Minnesota 55401, United States
Employees
501-1000
Founded
1995
Industry
Technology
Deployment Type
Cloud-based
Product Features & Capabilities
- Calabrio ONE unified workforce optimization platform
- AI-driven conversation intelligence solutions
- Performance management tools for agent coaching
- Real-time adherence and scheduling software
- Bot analytics for chatbot performance enhancement.
Pricing
- Subscription Plans - - Basic packages start around **$75 per agent per month**. - Specific pricing for Calabrio Workforce Management includes: - **$468 per year** for Workforce Management. - **$828 per year** for Calabrio Analytics. - **$300 per year** for WFM Super User licenses (five licenses included with WFM).
- One-Time Fees - The information does not specify any one-time fees, but users are encouraged to contact Calabrio for detailed pricing and potential custom solutions. For more specific pricing, users can visit the [Calabrio website](https://www.calabrio.com) or request a quote directly.
Other Considerations
Over 500 five-star reviews from users; FedRAMP authorized for government solutions; Trusted by global brands for workforce optimization.
Customer Support Options
- Calabrio Success Center
- Support Channels - - **Phone Support**: - US: +1 (800) 303-1248 - International: +1 (763) 592-4680 - Sweden: +46 8 568 950 10 - UK: +44 2080 680992 - India: +91 1171816805 - **Online Support**: Users can submit support requests through the [Calabrio Support page](https://www.calabrio.com/support/).
- Availability - The support services are available to assist users with technical issues and service interruptions, ensuring they can optimize their use of Calabrio's solutions.
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive and easy-to-navigate interface, which simplifies the management of workforce tasks.
- Comprehensive Features - Reviewers highlight the software's all-in-one capabilities, including access to data, quality assurance, workforce management, and call recordings, all integrated into one platform.
- Excellent Customer Support - Users frequently commend Calabrio's customer service, noting that support staff are responsive and helpful.
- Effective Scheduling Tools - Features like the Copy Schedule and aesthetic views for scheduling roles are praised for enhancing user experience and efficiency. **Negative Feedback:**
- Learning Curve - Some users mention that while the software is powerful, it can have a steep learning curve for new users, requiring time to fully understand all features.
- Occasional Technical Issues - A few reviews point out that users have experienced bugs or technical glitches, which can disrupt workflow.
- Cost Concerns - Some users feel that the pricing may be on the higher side compared to competitors, especially for smaller businesses.
Integrations
Calabrio's workforce management software supports integration with human resource management systems (HRMS), allowing for the import of vacation plans and the export of vacation hours used by agents. However, specific details about other key integrations, such as payroll systems or additional software tools, were not comprehensively listed in the sources reviewed. The "Marketplace Integrations" page may provide further insights into other software tools that integrate with Calabrio's solutions.
