Bella Custom Cleaning Analysis
What is Bella Custom Cleaning?
Professional cleaning services since 1960
Employees
1-10
Founded
1960
Industry
Commercial
Years In Business
63
Product Features & Capabilities
- Carpet cleaning
- Upholstery cleaning
- Drapery cleaning
- Oriental rug cleaning
- Mattress cleaning
- Tile and grout cleaning
- Air duct cleaning
- Water damage restoration
Use Cases
Clean carpets in residential homes; Restore upholstery in commercial spaces; Maintain drapery cleanliness for hotels; Service Oriental rugs for art collectors; Provide mattress cleaning for allergy sufferers; Clean tile and grout in kitchens; Perform air duct cleaning for improved air quality
Pricing
$149 for 3 rooms, $0.40 per sq. ft. over 300 sq. ft., $25 for steps
Customer Success Story
Bella Custom Cleaning has received a mix of positive and negative customer reviews regarding their carpet cleaning services.
Positive Feedback:
1. Many customers praised the effectiveness of the cleaning, noting that even old carpets (up to 25 years) were revitalized and stains were removed successfully. One review highlighted that the cleaning process was quick, with an entire carpet cleaned in just 60 minutes.
2. The professionalism and responsiveness of the staff were frequently mentioned, with a high rating of 4.8 out of 5 for these attributes.
3. Customers appreciated the pleasant smell of the cleaning products used and the assurance that carpets would dry within a reasonable timeframe.
Negative Feedback:
1. Some reviews indicated dissatisfaction with the pricing, suggesting that the service might be on the higher end compared to competitors.
2. A few customers reported issues with scheduling and communication, expressing frustration over delays or lack of follow-up.
Overall, Bella Custom Cleaning is well-regarded for its quality of service, but there are areas for improvement, particularly in customer service and pricing transparency.
Positive Feedback:
1. Many customers praised the effectiveness of the cleaning, noting that even old carpets (up to 25 years) were revitalized and stains were removed successfully. One review highlighted that the cleaning process was quick, with an entire carpet cleaned in just 60 minutes.
2. The professionalism and responsiveness of the staff were frequently mentioned, with a high rating of 4.8 out of 5 for these attributes.
3. Customers appreciated the pleasant smell of the cleaning products used and the assurance that carpets would dry within a reasonable timeframe.
Negative Feedback:
1. Some reviews indicated dissatisfaction with the pricing, suggesting that the service might be on the higher end compared to competitors.
2. A few customers reported issues with scheduling and communication, expressing frustration over delays or lack of follow-up.
Overall, Bella Custom Cleaning is well-regarded for its quality of service, but there are areas for improvement, particularly in customer service and pricing transparency.
Other Considerations
Serves clients across the Chicagoland area; Established in 1960; Known for high-quality service and customer satisfaction
Service Area
Bella Cleaning operates in various areas across Chicagoland, including locations from the lakefront to Lockport and from Northbrook to Tinley Park.
Special Offers
Bella Cleaning is currently offering several special promotions valid through April 30, 2025, including:
- 20% Off Drapery & Blind Cleaning
- Tile & Grout Cleaning Special for $179 (up to 300 sq. ft., with additional fees for larger areas and access)
- 20% Off Wood Floor Cleaning/Sealing
- $149.00 for Cleaning a Sofa, Loveseat, or Chair (up to 10 ft, with additional fees for larger sizes and access)
- $149.00 for Cleaning 3 Rooms of Carpet (up to 300 sq. ft., with additional fees for larger areas and access)
These discounts are subject to change without notice, and customers are encouraged to call for more information or to schedule services.
Certifications
Bella Custom Cleaning holds certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and is a member of the Carpet and Rug Institute (CRI).
