BambooHR Analysis
What is BambooHR?
Comprehensive HR software for employee management
Employees
1001-5000
Founded
2008
Industry
Technology
Deployment Type
Cloud-based
Product Features & Capabilities
- Hiring and onboarding system with applicant tracking
- Payroll solution with automated data flow
- HR data management with pre-built reports
- Performance management tools for employee assessments
- Compensation management with benchmarking data.
Use Cases
Streamline hiring processes and improve candidate experience; Automate payroll runs and reduce manual entry; Generate instant reports for HR data analysis; Enhance employee satisfaction through feedback tools; Manage compensation strategies with advanced planning tools.
Pricing
BambooHR's pricing model for its workforce management software is based on a per-employee, per-month basis. The pricing tiers are as follows:
- Core Plan: Approximately $6 per employee per month.
- Pro Plan: Approximately $9 per employee per month.
For companies with 25 employees or fewer, BambooHR charges a monthly flat rate and does not require an annual contract. Additionally, they offer a free trial and a demo for potential customers to explore the software before making a commitment.
Other Considerations
Serves over 34,000 businesses globally; Rated 4.5 out of 5 based on 5,254 reviews; Offers over 150 integrations with other platforms.
Customer Support Options
BambooHR offers several customer support options for users of their workforce management software. Users can contact support through the following channels:
- Phone Support - Users can call 1-866-387-9595 for assistance. Support is available from 6 AM to 6 PM Mountain Time (MT) Monday through Friday.
- Help Center - Users can visit the BambooHR Help Center for resources and to submit support requests.
- Live Chat - There is an option to speak with the sales team via live chat on their website.
BambooHR's support team is entirely in-house, ensuring that users receive direct assistance from knowledgeable staff.
User Reviews
BambooHR has received a mix of positive and negative user reviews regarding its workforce management software.
- User-Friendly Interface - Many users appreciate the intuitive design and ease of use, making it simple to navigate and manage HR tasks. Reviews on platforms like G2 and Capterra highlight its user-friendly nature, with ratings around 4.4 to 4.6 out of 5.
- Comprehensive Features - Users commend the software for its robust features, including payroll management, time tracking, and performance management. It is noted for streamlining HR processes and improving organizational efficiency.
- Excellent Customer Support - Customers frequently mention the high quality of customer service, with many stating that support staff are helpful and responsive. Negative Feedback:
- Limited Customization - Some users have pointed out that BambooHR's off-the-shelf approach may not accommodate businesses with specific workflows or complex user permission structures, leading to frustrations regarding customization.
- Scalability Issues - A few reviews suggest that while BambooHR is great for small to medium-sized businesses, it may not be the best fit for larger organizations looking for scalable solutions.
- Pricing Concerns - Some users feel that the pricing may be on the higher side compared to competitors, especially for smaller companies.
Overall, BambooHR is well-regarded for its ease of use and comprehensive features, but potential users should consider their specific needs regarding customization and scalability.
Integrations
BambooHR supports a variety of key integrations, including:
- HR Systems: Integrations with platforms like AD, Entra ID, Google Workspace, and Okta for identity management.
- Payroll Systems: Seamless connections to various payroll applications, allowing automatic syncing of new hires and employee updates.
- Performance Management: Tools for tracking employee performance and feedback.
- Applicant Tracking Systems: Integration with systems that manage job applications and candidate tracking.
- Integration Platforms: Options to connect BambooHR with other software tools through platforms like Zapier.
For a complete list of integrations, you can visit the BambooHR integrations page.
