BambooHR Analysis
What is BambooHR?
Comprehensive HR software for employee management
Location
1235 North 200 West, Lindon, Utah 84042, United States
Employees
1001-5000
Founded
2008
Industry
Technology
Deployment Type
Cloud-based
Product Features & Capabilities
- Hiring and onboarding system with applicant tracking
- Payroll solution with automated data flow
- HR data management with pre-built reports
- Performance management tools for employee assessments
- Compensation management with benchmarking data.
Pricing
BambooHR's pricing model for its workforce management software is based on a per-employee, per-month basis. The pricing tiers are as follows:
- Core Plan: Approximately $6 per employee per month.
- Pro Plan: Approximately $9 per employee per month.
Other Considerations
Serves over 34,000 businesses globally; Rated 4.5 out of 5 based on 5,254 reviews; Offers over 150 integrations with other platforms.
Customer Support Options
- Phone Support - Users can call 1-866-387-9595 for assistance. Support is available from 6 AM to 6 PM Mountain Time (MT) Monday through Friday.
- Help Center - Users can visit the BambooHR Help Center for resources and to submit support requests.
- Live Chat - There is an option to speak with the sales team via live chat on their website. BambooHR's support team is entirely in-house, ensuring that users receive direct assistance from knowledgeable staff.
User Reviews
- User-Friendly Interface - Many users appreciate the intuitive design and ease of use, making it simple to navigate and manage HR tasks. Reviews on platforms like G2 and Capterra highlight its user-friendly nature, with ratings around 4.4 to 4.6 out of 5.
- Comprehensive Features - Users commend the software for its robust features, including payroll management, time tracking, and performance management. It is noted for streamlining HR processes and improving organizational efficiency.
- Excellent Customer Support - Customers frequently mention the high quality of customer service, with many stating that support staff are helpful and responsive. **Negative Feedback:**
- Limited Customization - Some users have pointed out that BambooHR's off-the-shelf approach may not accommodate businesses with specific workflows or complex user permission structures, leading to frustrations regarding customization.
- Scalability Issues - A few reviews suggest that while BambooHR is great for small to medium-sized businesses, it may not be the best fit for larger organizations looking for scalable solutions.
- Pricing Concerns - Some users feel that the pricing may be on the higher side compared to competitors, especially for smaller companies.
Integrations
BambooHR supports a variety of key integrations, including:
- HR Systems: Integrations with platforms like AD, Entra ID, Google Workspace, and Okta for identity management.
- Payroll Systems: Seamless connections to various payroll applications, allowing automatic syncing of new hires and employee updates.
- Performance Management: Tools for tracking employee performance and feedback.
- Applicant Tracking Systems: Integration with systems that manage job applications and candidate tracking.
- Integration Platforms: Options to connect BambooHR with other software tools through platforms like Zapier.
