Atlas Support Analysis
What is Atlas Support?
Atlas Support offers a customer support tool for startups, featuring AI chatbots, ticketing systems, and omnichannel communication to enhance user experience.
Employees
18
Founded
2021
Revenue
$1M
Business Model
Subscription-based revenue model with tiered pricing per user seat.
Investors
- a16z
- Gaingels
- 15 other investors
Product Features & Capabilities
- Ticketing, AI chatbot, Omnichannel support, Help Center, Session recording, Auto-updated articles, Auto-prioritization, Auto-tagging, Auto-translation, Customer timeline, Slack Connect, Powerful search, Mobile SDK, API, Broadcast.
Pricing
-
Basic: $39 per seat, per month.
- Features: Ticketing, Chat, Email, Session Recording.
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Standard: $79 per seat, per month.
- Features: Everything in Basic, plus Advanced Ticketing, SMS, WhatsApp, Slack, Custom Data, API Access, View bugs in timeline and sessions.
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Pro: $119
Who are the founders of Atlas Support
JO
Jon O'Bryan
Founder
RA
Rahul Asati
CTO
Market Focus
Atlas Support primarily focuses on the customer support industry, specifically providing tools for startups that enhance customer service through AI chatbots, ticketing systems, and omnichannel communication.
Competitors Overview
Atlas Support competes in the customer support software market with several notable competitors, each offering unique features and advantages:
- Intercom: Known for its AI-driven capabilities, Intercom excels in automation and live chat functionalities. It features an AI chatbot that provides
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