Assembled Analysis
What is Assembled?
Unified platform for AI and human support operations
Location
2525 16th St, San Francisco, California 94103, United States
Employees
51-200
Founded
2018
Industry
Technology
Product Features & Capabilities
- AI Chat Agent for automated customer interactions
- AI Email Agent for handling email inquiries
- AI Voice Agent for voice-based support
- AI Copilot for real-time agent assistance
- Workforce Management tools for scheduling and forecasting.
Pricing
Assembled's pricing model for their workforce management software starts at $250 per month. They offer subscription plans, but specific details about different tiers or one-time fees are not publicly listed on their website. For precise pricing information, including potential custom plans, it is recommended to contact their sales team directly through their website.
Other Considerations
Serves leading brands in various industries; Offers enterprise-grade security compliance; Provides a demo to showcase platform capabilities.
Customer Support Options
Assembled offers several customer support options for users of its workforce management software. The available support channels include:
- Chat Support: Real-time assistance through chat.
- Email/Help Desk: Users can submit inquiries via email.
- FAQs/Forum: A section for frequently asked questions and community discussions.
- Knowledge Base: A comprehensive resource for troubleshooting and guidance.
- Phone Support: Direct support via phone calls.
User Reviews
- User Interface - Many users appreciate the intuitive and easy-to-use interface, which simplifies the management of complex schedules and tasks. (Rating: 4.7/5 on G2)
- Implementation - Reviewers noted that the software is easy to implement, often without needing a dedicated workforce management team. (Source: Software Advice)
- Customer Support - Users frequently mention excellent customer service and support, which enhances their overall experience. (Source: Capterra)
- Reporting Features - The software provides robust reporting capabilities, allowing supervisors to manage schedules effectively and gain insights into staffing needs. (Source: TrustRadius) **Negative Feedback:**
- Feature Limitations - Some users have expressed a desire for more advanced features or customization options, indicating that the software may not meet all specific needs. (Source: GetApp)
- Learning Curve - A few reviewers mentioned that while the interface is user-friendly, there can still be a learning curve for new users, particularly in understanding all functionalities. (Source: G2)
Integrations
Assembled's workforce management software supports the following key integrations:
- Amazon Connect: Provides a single source of truth for support operations.
- API: Allows for custom workflows and automations.
- Confluence: Automates agent tasks by syncing documentation.
- Five9: Offers real-time insights for call volume management.
- Google Calendar: Integrates calendar events for scheduling.
- Slack: Provides real-time notifications and scheduling alerts.
- Zendesk: Syncs tickets and statuses, automating resolutions.
