ARS/Rescue Rooter Analysis
What is ARS/Rescue Rooter?
ARS/Rescue Rooter offers a comprehensive range of HVAC services designed to ensure the comfort and efficiency of residential heating and cooling systems. Their HVAC services include:
- General HVAC Services - Comprehensive services for heating, ventilation, and air conditioning systems.
- Swamp Cooler - Installation and maintenance of swamp coolers for effective cooling.
- Ductless Mini Split - Services related to ductless mini-split systems, which provide efficient heating and cooling.
- Geothermal Systems - Installation and maintenance of geothermal heating and cooling systems, utilizing the earth's temperature for efficiency.
- Zoned HVAC - Services that allow for different areas of a home to be heated or cooled independently.
- Radiant Cooling and Heating - Installation and maintenance of systems that provide heating and cooling through radiant energy.
- Heat Pumps - Services for heat pumps, including installation, repair, and maintenance.
- HVAC Maintenance - Routine maintenance services to keep HVAC systems running smoothly.
- HVAC Inspection - Comprehensive inspections to assess the condition and efficiency of HVAC systems.
- Commercial HVAC - Specialized HVAC services tailored for commercial properties.
These services are designed to address a variety of heating and cooling needs, ensuring that customers can maintain a comfortable indoor environment throughout the year.
Industry
Residential
Years In Business
48
Pricing
$150 to $8,000
Customer Success Story
Customer reviews for ARS/Rescue Rooter's HVAC services reflect a mix of positive and negative experiences.
- Quality of Work - Many customers have praised the quality of the work performed, noting that technicians are knowledgeable and capable of addressing HVAC issues effectively. For instance, a review on Angie's List highlighted that the service was satisfactory and the technicians were helpful.
- Customer Service - Some reviews mention good customer service experiences, with representatives being responsive and helpful in addressing concerns and questions.
- Accreditation - The company holds an A+ rating from the Better Business Bureau, which indicates a level of trustworthiness and reliability in their services. Negative Aspects:
- Service Delays - Several customers reported issues with service delays, including technicians arriving late or not showing up at all. A Trustpilot review mentioned a technician arriving five hours late and misdiagnosing the issue.
- Misdiagnosis and Follow-ups - There are complaints about misdiagnosed problems that required multiple visits to resolve, leading to frustration among customers. One review noted that the initial service did not fix the problem, necessitating a return visit.
- Installation Issues - Some customers expressed dissatisfaction with installation services, citing problems such as incorrect installation that led to safety concerns, like carbon monoxide leaks.
Overall, while ARS/Rescue Rooter has received commendations for their service quality and customer support, there are significant concerns regarding timeliness and the accuracy of their diagnostics and installations.
Service Areas
ARS/Rescue Rooter provides HVAC services in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Nebraska, Nevada, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Certifications
ARS/Rescue Rooter holds various licenses related to HVAC services, including:
- HVAC License in Texas: #TACLB26717E
- Master Electrical License in Texas: #19006
- Master Plumbing License in Texas
- A license number of CFC1428283 issued by Pasco County Contractors Licensing in Florida.
Additionally, employees are required to be certified in HVAC and/or plumbing through a trade school or similar program.
