ARS/Rescue Rooter Analysis
What is ARS/Rescue Rooter?
ARS/Rescue Rooter offers a comprehensive range of HVAC services designed to ensure the comfort and efficiency of residential heating and cooling systems. Their HVAC services include: 1. **General HVAC Services**: Comprehensive services for heating, ventilation, and air conditioning systems. 2. **Swamp Cooler**: Installation and maintenance of swamp coolers for effective cooling. 3. **Ductless Mini Split**: Services related to ductless mini-split systems, which provide efficient heating and cooling. 4. **Geothermal Systems**: Installation and maintenance of geothermal heating and cooling systems, utilizing the earth's temperature for efficiency. 5. **Zoned HVAC**: Services that allow for different areas of a home to be heated or cooled independently. 6. **Radiant Cooling and Heating**: Installation and maintenance of systems that provide heating and cooling through radiant energy. 7. **Heat Pumps**: Services for heat pumps, including installation, repair, and maintenance. 8. **HVAC Maintenance**: Routine maintenance services to keep HVAC systems running smoothly. 9. **HVAC Inspection**: Comprehensive inspections to assess the condition and efficiency of HVAC systems. 10. **Commercial HVAC**: Specialized HVAC services tailored for commercial properties. These services are designed to address a variety of heating and cooling needs, ensuring that customers can maintain a comfortable indoor environment throughout the year.
Pricing
Customer Success Story
Customer reviews for ARS/Rescue Rooter's HVAC services reflect a mix of positive and negative experiences. **Positive Aspects:** 1. **Quality of Work**: Many customers have praised the quality of the work performed, noting that technicians are knowledgeable and capable of addressing HVAC issues effectively. For instance, a review on Angie's List highlighted that the service was satisfactory and the technicians were helpful. 2. **Customer Service**: Some reviews mention good customer service experiences, with representatives being responsive and helpful in addressing concerns and questions. 3. **Accreditation**: The company holds an A+ rating from the Better Business Bureau, which indicates a level of trustworthiness and reliability in their services. **Negative Aspects:** 1. **Service Delays**: Several customers reported issues with service delays, including technicians arriving late or not showing up at all. A Trustpilot review mentioned a technician arriving five hours late and misdiagnosing the issue. 2. **Misdiagnosis and Follow-ups**: There are complaints about misdiagnosed problems that required multiple visits to resolve, leading to frustration among customers. One review noted that the initial service did not fix the problem, necessitating a return visit. 3. **Installation Issues**: Some customers expressed dissatisfaction with installation services, citing problems such as incorrect installation that led to safety concerns, like carbon monoxide leaks. Overall, while ARS/Rescue Rooter has received commendations for their service quality and customer support, there are significant concerns regarding timeliness and the accuracy of their diagnostics and installations.
Service Areas
Certifications
ARS/Rescue Rooter holds various licenses related to HVAC services, including:
- HVAC License in Texas: #TACLB26717E
- Master Electrical License in Texas: #19006
- Master Plumbing License in Texas
- A license number of CFC1428283 issued by Pasco County Contractors Licensing in Florida.
