Air Pros Analysis
What is Air Pros?
Air Pros USA offers a comprehensive range of HVAC services, including: 1. **Cooling Services**: This includes air conditioning installation, repair, maintenance, and tune-ups to ensure optimal performance of cooling systems. 2. **Heating Services**: They provide services for various heating systems, including boilers, furnaces, heat pumps, dual fuel systems, and radiant heating. This encompasses installation, repair, and maintenance. 3. **Indoor Air Quality Services**: Air Pros specializes in improving indoor air quality through services such as duct cleaning, installation of air purifiers, UV lights for air conditioning systems, and energy recovery ventilation. They focus on maintaining a healthy indoor environment. 4. **Expert Technicians**: Their technicians are NATE-certified and trained to utilize the latest technology, ensuring customer satisfaction and comfort.
Pricing
Customer Success Story
Customer reviews and feedback about Air Pros USA's HVAC services reveal a mix of positive and negative experiences: **Positive Aspects:** 1. **Professional Service**: Many customers praised the technicians for being punctual, friendly, and knowledgeable. For instance, one review highlighted a technician who effectively diagnosed issues with an AC system and explained the problems clearly. 2. **Quality Work**: Some reviews noted that the repairs and installations were done well, with customers expressing satisfaction with the overall service quality. 3. **Affordability**: A few customers mentioned that the pricing for services was reasonable and competitive compared to other providers. **Negative Aspects:** 1. **Low Ratings**: On platforms like Yelp, Air Pros has an average rating of 1.8 from 242 reviews, indicating widespread dissatisfaction among many customers. 2. **Billing Disputes**: Recent news reports highlighted complaints regarding billing issues, with some customers claiming they lost thousands of dollars in disputes over charges related to air conditioning installations. 3. **Customer Service Issues**: There are reports of poor customer service, including difficulties in communication and resolving issues after service was rendered. Overall, while some customers have had positive experiences with Air Pros USA, significant concerns regarding service quality and billing practices have been raised.
Service Areas
Certifications
Air Pros USA holds several certifications and licenses related to HVAC services, including:
- Class A Air Conditioning License (# CAC1822083)
- Certified Plumbing Contractor - Qualifier License (# CFC053314)
- Certified Electrical Contractor - Qualifier License (# EC13010393)
