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11Sight Analysis: $5M Raised

What is 11Sight?

11Sight provides AI agents that assist automotive dealerships by booking service appointments and handling customer inquiries 24/7. Their technology allows for seamless customer interactions, ensuring that appointments can be made quickly and efficiently. The company has served over 1400 dealerships since 2001, leveraging AI to enhance customer engagement.
Employees
11-50
Founded
2016
Industry
SaaS, Salestech, Automotive Service
Free Plan Availability
Yes
Latest Funding Amount
$5,000,000
Latest Funding Round Size
$5.0M
Selfserve Signup
Yes

Product Features & Capabilities

  • Service Agent for booking appointments
  • Frontdesk Agent for handling inquiries
  • Sales Agent for engaging website visitors
  • Outbound Agent for proactive customer outreach

How much 11Sight raised

Funding Round - $5.0M

Recent

Other Considerations

Serves over 1400 dealerships; Partners with Total Customer Connect; Recognized for boosting customer calls and revenue; Customer testimonials highlight significant revenue increases

Gtm Strategy

11Sight employs a hybrid go-to-market (GTM) strategy that incorporates elements of both product-led growth (PLG) and sales-led approaches.

Upon analyzing the 11Sight website, it is evident that they prioritize user accessibility and self-service options, indicative of a product-led growth strategy. The homepage prominently features a "Start Trial" button, allowing potential customers to engage with their AI services through a 14-day trial without needing to schedule a demo or contact sales. This low-friction entry point suggests an emphasis on rapid user adoption and virality, as users can experience the product firsthand.

However, the absence of transparent pricing information on the website indicates a more sales-led approach, as potential customers may need to inquire further to understand the costs involved. This suggests that while they encourage self-service signups, there is also a structured sales process in place for larger deals or enterprise clients.

Customer testimonials on the site highlight successful implementations and positive outcomes, reinforcing the effectiveness of their AI agents. This aligns with a sales-led strategy, as these testimonials often reflect structured sales cycles and the importance of executive buy-in.

Additionally, the presence of educational resources such as a blog and help center indicates a commitment to supporting users in their journey, which is a common trait in both PLG and sales-led strategies. The educational content helps users understand the value of the product and how to maximize its benefits, further supporting the notion of a hybrid approach.

Overall, 11Sight's strategy reflects a balance between facilitating immediate product access for users while also maintaining a sales-oriented structure for larger clients, showcasing their adaptability in the competitive landscape of AI solutions for automotive dealerships.

Homepage Pricing

The pricing information for 11Sight is as follows:

  • Transparency: The pricing structure is somewhat transparent, with clear information available on external sites.
  • Free Tiers: There are no free tiers or freemium versions available.
  • Notable Pricing Structures: The starting price is $19 per month per user, and there is no setup fee required. The homepage mentions a "Start 14-day Trial," but specific details about pricing tiers are not provided there. The FAQ page indicates a "pay-as-you-grow pricing" model, suggesting flexibility in pricing as the business scales.

Reported Clients

11Sight has notable clients including Aavgo and Total Customer Connect. Aavgo utilizes 11Sight's technology to connect hotel guests with live agents via video, enhancing the check-in experience. Total Customer Connect collaborates with 11Sight to provide 24/7 AI agents that automate service appointment management and handle inbound calls, improving customer service efficiency for automotive dealerships.

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