© Copyright 2026, All Rights Reserved
24/7 AI assistant for automotive service appointments
Book, cancel, or reschedule service appointments; Handle common customer inquiries about business hours; Engage website visitors and qualify leads; Send appointment reminders and service alerts; Transfer calls with context to appropriate teams
Serves over 1400 dealerships; Partners with Total Customer Connect; Recognized for boosting customer calls and revenue; Customer testimonials highlight significant revenue increases
11Sight employs a hybrid go-to-market (GTM) strategy that incorporates elements of both product-led growth (PLG) and sales-led approaches.
Upon analyzing the 11Sight website, it is evident that they prioritize user accessibility and self-service options, indicative of a product-led growth strategy. The homepage prominently features a "Start Trial" button, allowing potential customers to engage with their AI services through a 14-day trial without needing to schedule a demo or contact sales. This low-friction entry point suggests an emphasis on rapid user adoption and virality, as users can experience the product firsthand.
However, the absence of transparent pricing information on the website indicates a more sales-led approach, as potential customers may need to inquire further to understand the costs involved. This suggests that while they encourage self-service signups, there is also a structured sales process in place for larger deals or enterprise clients.
Customer testimonials on the site highlight successful implementations and positive outcomes, reinforcing the effectiveness of their AI agents. This aligns with a sales-led strategy, as these testimonials often reflect structured sales cycles and the importance of executive buy-in.
Additionally, the presence of educational resources such as a blog and help center indicates a commitment to supporting users in their journey, which is a common trait in both PLG and sales-led strategies. The educational content helps users understand the value of the product and how to maximize its benefits, further supporting the notion of a hybrid approach.
Overall, 11Sight's strategy reflects a balance between facilitating immediate product access for users while also maintaining a sales-oriented structure for larger clients, showcasing their adaptability in the competitive landscape of AI solutions for automotive dealerships.
The pricing information for 11Sight is as follows:
Overall, while the pricing is clear on external sites, the company's homepage lacks detailed pricing information.
11Sight has notable clients including Aavgo and Total Customer Connect. Aavgo utilizes 11Sight's technology to connect hotel guests with live agents via video, enhancing the check-in experience. Total Customer Connect collaborates with 11Sight to provide 24/7 AI agents that automate service appointment management and handle inbound calls, improving customer service efficiency for automotive dealerships.