Yuma AI automates customer support by providing an AI Support Agent orchestration platform, specifically designed for e-commerce businesses, allowing them to handle a high volume of support requests efficiently.
Clove, a Philadelphia-based brand in the fashion and apparel industry, partnered with Yuma AI to enhance their customer experience operations. They achieved a 70% automation rate of customer support tickets within just three months, significantly reducing their first response time from over one day to just three minutes. This partnership resulted in a remarkable 3x return on investment (ROI) and a 25% reduction in customer experience costs. Clove emphasized the effective support and product quality they received from Yuma AI, highlighting the importance of having a supportive AI partner.
Founder & CEO
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