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Podium offers an AI Employee platform that enhances lead qualification and customer engagement through conversational AI, making it suitable for sales development roles. Their AI solutions help businesses capture and convert leads effectively, driving sales and improving customer interactions.
Podium's notable customer is Decagon AI, a company in the sales technology industry. Decagon faced challenges with their previous AI solutions, which included unreliable escalation paths and low agent efficiency. By implementing Podium's services, they significantly improved their customer support operations, achieving a threefold increase in team productivity and surpassing their previous deflection rate ceiling of 25-30%. Noam Kahn, the Customer Success Operations Manager at Decagon, noted that Podium brought a high level of sophistication to their customer support operations.
Co-Founder & CEO
Co-Founder
Chief Strategy Officer
Chief Sales Officer
Chief Technology Officer
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