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Lyro is an AI-powered chatbot developed by Tidio that automates customer service interactions, allowing sales development representatives to manage customer inquiries more efficiently. It can answer common questions and perform recurring tasks, significantly reducing response times and freeing up team resources.
One notable customer of Tidio's Lyro AI Agent is Bella Santé, a med spa that has significantly modernized its customer service operations. By implementing the Lyro AI Agent, Bella Santé was able to automate 75% of customer service requests, which led to a substantial reduction in call queues and improved response times. Over a six-month period, they generated $66,000 in sales during the holiday season through chatbot-assisted interactions, while also gathering over 450 new leads. The AI technology provided personalized customer experiences and efficiently handled frequently asked questions, enhancing overall customer satisfaction.
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